Housekeeping Management Course Introduction
Housekeeping is critical to the success of today´s hospitality operations. This course prepares students with what it takes to direct the day-to-day operations of this vital department, from “big picture” management down to technical details. Students learning experience is enhanced by Industry-driven case studies, listings of Web sites related to course materials and articles from The Rooms Chronicle.
Course Prerequisite(s)
Not Applicable.
Course Aim
To provide students with a systematic approach to managing housekeeping operations in the hospitality industry. Of Interest to Those interested in the housekeeping operations industry, or pursuing a career in the Hospitality Industry.
Housekeeping Management Course Breakdown
Lesson 1:
Types of Hotels; Hotel Management; Hotel Divisions and Departments; Housekeeping and the Front Office; Housekeeping and Maintenance; Teamwork
Lesson 2:
Identifying Housekeeping’s Responsibilities, Planning the Work of the Housekeeping Department; Organizing the Housekeeping Department; Other Management Functions of the Executive Housekeeper
Lesson 3:
Nontraditional Labor Markets; Making Jobs Easier to Fill; Recruiting Employees; Skills Training; Scheduling; Motivation
Lesson 4:
Par Levels; Linens; Uniforms; Guest Loan Items; Machines and Equipment; Cleaning Supplies; Guest Supplies
Lesson 5:
The Budget Process; Planning the Operating Budget; Using the Operating Budget as a Control Tool; Operating Budgets and Income Statements; Budgeting Expenses; Controlling Expenses; Purchasing Systems; Captial Budgets; Contract vs. In-House Cleaning
Lesson 6:
Safety; Common Housekeeping Chemicals; Safety Equipment; OSHA Regulations; OSHA’s Hazard Communication Standard; Security
Lesson 7:
Planning the OPL; The Flow of Linens Through the OPL; Machines and Equipment; Valet Service; Staffing Considerations
Lesson 8:
Preparing to Clean; Cleaning the Guestroom; Inspection; Deep Cleaning; Turndown Service and Special Requests
Lesson 9:
Front-of-the-House Areas; Other Functional Areas; Special Projects
Lesson 10:
Selection Considerations; Types of Ceiling Surfaces and Wall Coverings; Types of Furniture and Fixtures; Care Considerations
Lesson 11:
Beds; Linens; Uniforms
Lesson 12:
Carpet Constructions; Carpet Problem; Carpet Maintenance; Carpet and Floor Care Equipment; Carpet Cleaning Methods; Special Carpet Treatments; Types of Floors; General Floor Maintenance; Floor Cleaning Methods; Floor Cleaning Methods
Course Notes
Course textbook is provided for on-going reference. There is a final exam upon completion of the course. Participants who receive 70% or higher on their exam will receive a certificate.
